Last updated: May 24, 2026
Email ali.homsi.business@gmail.com with your question, the iOS version, the iPhone model, and the Haven.ai version (Settings → About). Replies typically within 48 hours.
Switch to a stronger Wi-Fi network and reopen the app — downloads resume automatically. If progress still won't move, go to Settings → AI Model, tap the affected model, and choose Offload model; then return to Chat to start a fresh download. The file lives entirely on your device — Haven.ai does not stream model weights at runtime.
The passcode is stored as a one-way hash inside the iOS Keychain and cannot be recovered. To regain access, delete and reinstall the app. This wipes all on-device data. If you had iCloud Sync enabled before losing access, reinstalling on the same Apple ID restores your conversations and memories from your private iCloud container.
Open Settings → Subscription and tap Restore Purchases. Make sure you are signed into the same Apple ID that made the original purchase. Apple, not Haven.ai, owns the receipt — there is nothing for us to look up.
Subscriptions are managed by Apple. Open the iOS Settings app → tap your name → Subscriptions → Haven.ai → Cancel Subscription. You keep Pro access until the current billing period ends.
Settings → Privacy → Clear All Data wipes every conversation, memory, streak record, and onboarding answer from the device, then returns you to onboarding. If you had iCloud Sync enabled, also turn it off first to remove the iCloud copy.
iCloud Sync requires both devices to be signed into the same Apple ID and to have iCloud Drive enabled. Initial sync can take a few minutes after enabling. Force-close and reopen the app on the receiving device if it still hasn't appeared after five minutes. Data is stored in your private CloudKit container — Haven.ai cannot see or recover it.
Haven.ai does not ship third-party crash reporting, so we don't
get an automatic report. Email the time of the crash, what you
were doing, the iPhone model, and the iOS version. If you're
comfortable sharing it, an Apple-generated crash log from
Settings → Privacy & Security → Analytics & Improvements
→ Analytics Data (search for Haven.ai) is the most
useful single attachment.
Please email an excerpt and which coach said it. Haven.ai's AI runs locally and we cannot pull conversation logs ourselves — we rely on user reports to improve safety prompts in the next release.
Haven.ai is a personal development tool, not a licensed mental health service. If you are thinking about harming yourself or someone else, please contact a qualified professional or a crisis line:
See the Haven.ai Privacy Policy for what does and does not leave your device.